Frequently Asked Questions
What is included in a system?[Back to top]
Our standard system includes the following: PatientLink® Software, Software License, PatientLink® Scanner and
Standard Forms to capture past medical history, surgical history, social history, family history, and review of
No, PatientLink® is not an imaging system. We send discrete, structured clinical data into your EHR. Everything goes into the right spot without any manual data entry.
What clinical data does PatientLink send?[Back to top]
Depending on your EHR, PatientLink® sends data to: Past Medical History, Surgical History, Social History, Family
History, Review of Systems, HPI, Medications, Allergies and Procedure Results.
Is there data that cannot be sent electronically?[Back to top]
We are restricted by the EMR as to which data elements they can receive. Please contact a PatientLink® account
manager for specifics concerning your EMR.
What is the scanning pricing model?[Back to top]
PatientLink® scan system is sold as a complete unit. We charge per system, we do not charge per doctor.
What is the online pricing model?[Back to top]
PatientLink® Online is sold as a subscription. The charge is based on the number of providers.
How many scanners/systems do I need?[Back to top]
The number of scanners you need is determined by the workflow and volume of your clinic. If you have one check-in station, then one scanner will suffice. The scanning process takes about 10 seconds per patient. For situations where multiple patients are checked in at the same time, you may want to utilize multiple scanners.
Will Patientlink work with a thin client?[Back to top]
PatientLink® requires a Windows operating system and the ability to plug the scanner into a USB port. Our office will
gladly provide you with the necessary specifications required to use the PatientLink® software.
What is the warranty on the scanner?[Back to top]
There is a one-year manufacturer’s warranty on the scanner. Extended warranties are available for purchase.
Can I include questions that are not listed on any of the standard forms?[Back to top]
We will work with you to understand your needs and build your forms. Additional charges apply for customization.
Do my forms have to be made by PatientLink, or can I build my own?[Back to top]
We build the forms for you. The process is very complex and most people do not have the resources to build forms
at their clinic. We may supply a tool in the future to allow you to do this.
Where can I purchase my printed forms?[Back to top]
The forms are sent to you as a PDF image. You may print them as needed at your clinic, or have them professionally printed.
Do I need special paper to print the forms?[Back to top]
If you have a single-sided form, standard copy paper will suffice. If you have a double-sided form, we recommend using 24# paper.
Can we mail the forms to the patient?[Back to top]
Yes. If you want to mail your forms, please let us know when we are working with you on the design. We can format the questionnaire to allow for folds.
Can we post these forms online?[Back to top]
Yes. Our PatientLink® Online product will allow patients to answer your questions from home. The answers will be
sent to your EMR as discrete structured data. (Click here to learn more)
Can we post the forms online, so patients can print them from home?[Back to top]
No. However, PatientLink® Online is another product that is available for purchase. It will allow your patients to
complete and submit their forms via the internet. (Click here to learn more)
Can we use a tablet or kiosk?[Back to top]
Yes, PatientLink® forms can be built to be used on a tablet or kiosk. If you would like to use a tablet or kiosk to capture
patient information, it is important to understand that you should limit your questions when using this method. A few
questions on a kiosk or iPad will not slow the flow of your clinic; however, if you prefer to obtain a complete history from the
patient, it is best to consider the paper form method. (Click here to learn more)
Do the questions on your forms meet Meaningful Use requirements?[Back to top]
PatientLink® makes every attempt to help clinics meet Meaningful Use requirements. However, it is the clinic's responsibility to confirm that questions on the bubble forms are compliant with Meaningful Use.