Reduce staff burden
Automate repetitive intake, outreach, and follow-up tasks.
Connected Patient Engagement Software
Patient Engagement Software for Medical Practices
Reduce staff workload across patient access, intake, communication, and follow-up—while delivering structured information from digital or scanned patient forms into connected healthcare systems.
- No patient account or app required
- Digital and paper workflows built around your practice
- HL7 v2, FHIR, and proprietary integration options
Access
Intake
Engage
Follow Up
Personalized Demonstration
See PatientLink in Action
Tell us who you are, and we will tailor the conversation around your practice, systems, and workflow priorities.
Since 1999
Decades of healthcare technology experience
800K
Forms processed monthly
4.9 / 5
Capterra review rating
No App
No patient download or account required
Built for Real Practice Pressures
Your Staff Should Be Focused on Patients—Not Repetitive Administrative Work
Short staffing, paper intake, disconnected technology, and manual data entry make every patient interaction harder. PatientLink automates routine workflows so work keeps moving even when your team is stretched thin.
Discuss Your WorkflowReplace paper bottlenecks
Offer digital forms while preserving paper workflows where needed.
Connect information to the EHR
Deliver approved data through supported integration workflows.
Improve patient access and communication
Make it easier to request care, prepare, respond, and return.
One Connected Patient Journey
Support More of the Patient Experience
Patient access, intake, communication, and follow-up are often handled by separate tools. PatientLink helps practices connect those touchpoints into clearer workflows for patients, staff, and clinical teams.
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01
Access
Help patients take the next step
Accept appointment requests and guide patients into the right workflow.
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02
Prepare
Collect information before the visit
Gather demographics, forms, signatures, assessments, and images.
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03
Communicate
Keep patients informed and connected
Automate reminders and support authorized two-way text conversations.
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04
Continue
Extend engagement beyond the visit
Use surveys, recall outreach, and follow-up workflows to continue care.
PatientLink Capabilities
Start With the Workflow You Need to Improve
Build a broader patient engagement platform or focus on a specific operational challenge. PatientLink can tailor workflows around your practice and systems.
Digital and Scanned Patient Forms
Collect patient information digitally or through structured scanning workflows.
Explore digital patient formsOnline Appointment Requests
Let patients request care online while staff retains scheduling control.
Explore appointment requestsPatient Check-In and Reminders
Help patients complete requirements and arrive better prepared for care.
Explore patient check-inTwo-Way Patient Text Messaging
Turn routine SMS outreach into manageable conversations with patients.
Explore patient textingPatient Recall Reminders
Automate outreach when patients approach or pass a recommended return date.
Explore recall remindersSurveys, Assessments, and SDOH
Collect targeted patient-reported information and support structured outputs.
Explore assessmentsA Different Approach to Patient Data
Turn Digital or Paper Forms Into Structured EHR Data
PatientLink helps practices collect information through patient-friendly digital experiences while continuing to support paper when a digital-only process is not practical. Approved information can be delivered through connected healthcare workflows.
- Digital forms completed before or during the visit
- Scanned paper responses converted into usable information
- Support for clinical, demographic, quality, research, and SDOH workflows
- Configurable destinations based on supported integration capabilities
PatientLink's patented form-processing technology supports structured data workflows from scanned forms. Licensed under U.S. Patent Nos. 7,487,102 and 7,941,328.
Digital Forms
Patient-entered information
Scanned Forms
Paper converted to data
PatientLink
Structured Data Workflow
- Validate
- Map
- Route
Connected Healthcare System
Approved data delivered to supported destinations
Connected
Operational Impact
Create More Time for Patient Care
PatientLink is designed to reduce repetitive work, improve information flow, and help practices use limited staff time more effectively.
Forms processed monthly
Patient information moving through PatientLink workflows each month.
Serving healthcare
PatientLink has supported healthcare organizations since 1999.
Estimated annual labor savings
Illustrative estimate for one location using the assumptions below.
Labor-savings illustration assumes 300 patients per day, 15 minutes of manual data entry avoided per patient, an employee cost of $20 per hour, and 260 working days per year. Actual results vary by workflow, volume, staffing, and configuration.
Built to Connect
Designed to Work With Existing Healthcare Systems
Integration options vary by system and workflow and may include HL7 v2, FHIR, proprietary APIs, and other approved data-exchange methods.
Veradigm
Altera
athenahealth
GE Healthcare
Greenway Health
Aprima
Supporting healthcare organizations across the United States
Customer Story
See How PatientLink Supports Quality Improvement
Explore how INTEGRIS used PatientLink to support patient data collection and a quality-focused healthcare workflow.
Customer Perspectives
Why Practices Choose PatientLink
Reviewers highlight staff efficiency, structured EHR data, customization, and responsive support.
★★★★★
“This has saved staff time.”
Donna described a more efficient intake process that lets patients update information and complete forms before the appointment.
★★★★★
“Not just a PDF upload.”
Amanda highlighted discrete data flowing into the EHR, helping reduce manual entry and avoid transcription errors.
★★★★★
“The best to work with.”
Jason praised PatientLink's communication, customization capabilities, and willingness to respond to enhancement requests.
Frequently Asked Questions
Patient Engagement Software FAQs
Learn how PatientLink can fit your practice, patients, systems, and operational priorities.
Ask PatientLink a QuestionWhat is patient engagement software?
Patient engagement software helps healthcare organizations support patient access, communication, information collection, visit preparation, and follow-up. PatientLink connects these activities with configurable workflows designed for medical practices.
How does PatientLink reduce work for medical-office staff?
PatientLink can automate repetitive tasks such as distributing forms, collecting information, sending reminders, managing patient messages, and performing follow-up outreach. The exact workflow depends on the capabilities and integrations selected by the organization.
Do patients need to download an app or create an account?
No. Patients can use PatientLink workflows from a compatible web-enabled device without downloading an app or creating a PatientLink account.
Can PatientLink send digital form data into our EHR?
PatientLink supports EHR and practice-management integration workflows. Available destinations and data-exchange methods depend on the connected system, permissions, interface, and specific workflow requirements.
Can PatientLink capture structured data from scanned paper forms?
Yes. PatientLink's patented form-processing technology can support structured data workflows from approved scanned forms rather than treating every completed form only as a static document image.
Which EHR and practice-management systems does PatientLink support?
PatientLink integrates with Veradigm, Altera Digital Health, athenahealth, GE Centricity, Greenway Health, Aprima as well as custom EHR and research systems. Integration options vary by product, version, interface, and use case. We are always exploring new integration opportunities.
Can PatientLink support SDOH and specialty-specific workflows?
Yes. PatientLink can support configurable forms, assessments, clinical workflows, and structured outputs for SDOH and specialty-specific needs. Availability depends on the selected workflow and connected systems.
How long does implementation take?
Yes, this is what PatientLink does best. PatientLink can support configurable forms, assessments, clinical workflows, and structured outputs for SDOH and specialty-specific needs. Availability depends on the selected workflow and connected systems.
How is PatientLink priced?
PatientLink offers Standard and Premium patient engagement platform options, with pricing based primarily on appointment volume and the workflows your organization needs. Recommendations are tailored around practice size, current systems, and operational goals.
What support is available after launch?
At PatientLink, customer success is our top priority. We provide expert guidance during implementation and responsive support after go-live, ensuring a smooth experience and lasting results. Our clients consistently praise our service, partnership, and commitment to their success.
See PatientLink in Action
Reduce Work Across the Patient Journey
Tell us where patient access, intake, communication, or follow-up creates the most friction. We will tailor the demonstration around your workflows, systems, and priorities.